Nonverbal communication - an overview . Nonverbal communication (as the term implies) is anything other than words themselves that communicates or affects (positively or negatively) the message "contained" in the words.
Tips and guidlines on listening. How to listen effectively. The Three Basic Listening Modes. Competitive or Combative Listening happens when we are more interested in promoting our own point of view than in understanding or exploring someone else’s view.